Package Policy

Flat-Fee Structure
All packages are billed as a flat monthly fee. This fee covers the agreed-upon number of virtual assistant hours per month. Pricing is fixed and does not fluctuate based on usage.

​

Non-Refundable
All fees are non-refundable. Payment confirms your reservation of dedicated time and resources.

​

Hours Do Not Rollover
Unused hours cannot be carried over to the following month. Hours not used within the month are forfeited.

​

Cancellation & Renewal

• To cancel a package, written notice must be provided at least 3 days prior to the monthly renewal date.

• Packages automatically renew unless cancellation notice is received.

• If a client cancels and later wishes to resume services, a new Launch Concierge integration fee will apply to cover setup and workflow integration.

​

Package Changes & Upgrades

• Package changes must be requested at least 3 days prior to the end of your current billing cycle.

• Upgrades during a 6-month package cycle require payment of the difference in the integration fee.

• Upgrades are subject to approval based on workload and our ability to meet your demands without compromising service quality.

​

Monthly Strategy Session
Each package includes 1 hour per month for a Zoom strategy session. This session is designed to review priorities, plan tasks, and align workflow for the upcoming month.

​

Scope of Service & Boundaries

• Services are provided remotely by U.S.-based virtual assistants.

• Phone calls and social media management are not included unless specifically agreed upon.

• Tasks must be communicated via Asana or scheduled Zoom sessions.

​

Professional Discretion
Noir Professional Services reserves the right to adjust or refuse tasks that fall outside the agreed scope or that compromise quality, legal compliance, or professional boundaries.

​

Client Responsibility
Clients are responsible for providing necessary access, instructions, and materials to complete assigned tasks. Delays caused by incomplete information may reduce the efficiency of hours used.

​

Liability Limitation
Noir Professional Services is not responsible for client business outcomes, missed deadlines due to unavailable information, or third-party actions. Support is provided to the highest professional standard but is not a guarantee of specific results.

​

Agreement Acceptance
By signing up for a package, clients acknowledge and agree to all terms outlined in this policy.